Check the page, app and credentials
Login page
The address and screen should be consistent with the access source you intended to use.
App version
Use a version you can identify; an outdated app may fail to connect.
Credentials
Check capital letters, numbers and any spaces copied by accident.
Try these checks in order
- 1Check the connection and set the device date and time to automatic.
- 2Type the ID and password again instead of pasting an old saved value.
- 3Check whether your app version needs to be updated.
- 4Use account recovery if you no longer know the password.
- 5Save the exact error message and contact support if the account is locked.
Secure the account before trying again
Change the related email password and account password from a trusted device. Review transaction history and active sessions if available. If you find an unfamiliar transaction, save the evidence and follow the security recovery steps.
Direct answers and practical next steps
Can I use an old account on a new device?
Usually you need the registered ID and password. Complete any additional verification only through a support channel shown in your current app or account.
What should I do if I forgot my password?
Use account recovery or in-app support. Do not pay an individual to unlock the account and never provide an OTP or TAC.
Why is my account locked?
Repeated attempts, a security review or an account issue can trigger a temporary lock. Save the error message and contact support with your account ID, not your password.
